Shipping Policy

After your order is confirmed, it will usually be shipped within 1 week.

※Please note that orders placed on Saturdays, Sundays, or public holidays may be delayed.

Delivery time slots can be specified through Yamato Transport.

If you have a preferred delivery time, please let us know in the notes field.

■Available time slots

1) Morning

2) 14:00-16:00

3) 16:00-18:00

4) 18:00-20:00

Made-to-order products

If you purchase made-to-order items together with regular products, they will be shipped once all items are ready.

If you are in a hurry, please place separate orders.

■ Applying for card payment upon delivery

·TA-Q-BIN Collect, cash on delivery and cash payment

·Electronic money payment upon delivery, TA-Q-BIN Collect

≪ Regarding TA-Q-BIN Collect J-Debit Notice of termination of handling ≫

2025 year 3 month 31 handling will end with shipments sent on that day.

4 month 1 For shipments sent on or after that day, recipients will no longer be able to pay by debit card.

(3 month 31 Debit card payment is available for shipments sent up to that day, regardless of the arrival date.)

There are no changes to payment methods other than debit cards.

※ Brand-installed types will continue to be available.

■Returns and exchanges

■For returns due to an error on our part, such as “defective product” or “an item different from the order arrived”

We will promptly accept the return or exchange it for the same product. Please contact us via the inquiry form or by email within 10 days of receiving the product. We will explain the next steps by email. We will cover fees and other costs related to returns and refunds.

※If an exchangeable product is out of stock, we will respond with a refund.

For details of the refund policy, [here] please see.