Cancellation is possible if you contact us within 12 hours after placing your order. Please contact us by email at [email protected]. However, after the shipment completion email has been sent, we cannot accept cancellations even within 12 hours.

Yes. We use Yamato Transport for delivery. If you have a preferred time slot, please enter it in the special notes field when placing your order. Available time slots are: morning / 14:00-16:00 / 16:00-18:00 / 18:00-20:00.

Please enter your preferred date in the special notes field when placing your order. After your order is confirmed, it is usually shipped within 1 week, so please specify a date after that period. Please note that orders containing made-to-order items will be shipped once all items are ready.

The item may be out of stock, or there may be a temporary communication error. Please reload the page and try again. If the issue is not resolved, contact form or contact us at [email protected].

This may happen if an item sells out after you add it to your cart, or if old information remains in your browser. Please clear your browser cache and try again. If the issue is not resolved, please contact us.

It may have been sorted into your spam folder. Please check it, and if you still cannot find the email, your registered email address may be incorrect. Please contact us at [email protected].

It is a feature that lets you skip entering your address and payment information and proceed to payment with one tap. It appears when you have an account with a supported payment service. If you prefer the regular order process, please enter your information in the form below.

You will enter it on the “Payment” screen during the order process. After you select your shipping address information and delivery method, the fields for entering card information will appear.

The card brands you can use are shown on the “Payment” screen during the order process. Please check there.

AmazonPay is a service that lets you pay at our store using the address and payment information registered to your Amazon account. It is also available at our store.

All available payment methods are shown on the “Payment” screen during the order process. Please check there.

Cash on delivery is available. The cash-on-delivery fee is determined according to the total payment amount (product price + shipping fee + cash-on-delivery fee).

We may be able to accommodate changes before shipment. Please contact us as soon as possible at [email protected].

We can accept changes before shipment. Please contact us as soon as possible at [email protected]. We cannot accept changes after the shipment completion email has been sent.

We accept returns only if you contact us within 8 days after receiving the product. However, used products, lucky bags, sale items, pre-order items, products with missing accessories, tags or boxes, and similar items are not eligible. For details, please see Refund Policy.

Order processing and shipping operations are closed on Saturdays, Sundays and national holidays. Orders placed during this period will be handled from the next business day onward.

Please contact us by email at [email protected], by phone at 03-5747-9401, or via contact form to get in touch.