Refund Policy

When the product arrives, please check it for damage or other issues.

We do not accept returns or exchanges for products more than 8 days after arrival.

■For returns due to an error on our part, such as “defective product” or “an item different from the order arrived”

We will promptly accept a return or exchange it for the same product. Please contact us via the inquiry form or email within 8 days of the product’s arrival. We will explain the subsequent process by email. We will bear any fees related to the return and refund.

※If an exchangeable product is out of stock, we will respond with a refund.

■Products that cannot be returned

• Products more than 8 days after arrival

• Lucky bags, sale items, and pre-order items

• Products with missing accessories, tags, boxes, or similar items

• Used products

• Products that became scratched or soiled after you received them
  

■Returns due to refusal of delivery

For returns due to refusal of delivery for customer reasons, in addition to the return shipping fee, we may charge 20% of the product price as a cancellation fee. Thank you for your understanding.

■Refunds

For credit cards (including Amazon Pay), refunds are generally made in about 5 to 10 days, but after we complete the refund procedure, the bank must process the refund and deposit it into the account, so the timing may vary depending on the bank.

If you pay by debit card, the order amount is deducted from the debit card balance at the time of the authorization process. If a refund occurs due to cancellation or an order not being completed, the time required until the refund is completed varies by card company and generally takes about 45 to 60 days.